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motion event recording recovery

Birdnest2003
Community Member

I am trying to view motion events from Sunday 10/8. On that date I did not have Nest Aware, just the basic service that only retains 3 hours of most recent motion. I missed the 3 hour window.  On Monday 10/9,  I upgraded to Nest Aware. Can I go back now to 10/8 motion video history?  Retroactively? 

There was a motion event on Sunday that relates to a trespassing episode and would be very helpful in the investigation.   

3 REPLIES 3

Birdnest2003
Community Member

Forgot mention I have a Nest Doorbell camera.

MplsCustomer
Bronze
Bronze

@Birdnest2003 

Video history starts at the time you purchase a Nest Aware subscription. For Google Nest to be able to provide retroactive video history, they would have had to have been saving your personal video history secretly, without your permission.

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@Birdnest2003, thanks for reaching out here in the Community. What MplsCustomer has shared is right on the spot. We hope that sheds some light on your concern. Let us know if you have additional questions in mind.

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson