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my cameras dissappeared after migration

jpmarin
Community Member

I migrated my account to Google and my cameras dissappeared and cannot get back to my nest account or add cameras to google as they are still associated to nest

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

  • Do you still need help with this issue?
  • What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

rreesj
Community Member

Yes Brad we need further assistance. Migrated Nest camera to Google Home. Camera doesn't appear in Home, and is gone from Nest app. Can't add camera using either Nest or Home app--error message saying registered to another account. Can't use the Nest app to deregister now as camera no longer there. So dead camera.