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nest Doorbell is offline

imheman
Community Member

Hello Experts...

I'm having an issue on my nest Battery Doorbell. It was working fine for last few months, since I installed it but couple of days ago I changed my wifi name and since then doorbell is offline and stopped working. How do I attach my doorbell back to my network and bring it back online? Any help is greatly appreciated.

 

Thanks

Hemant

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@imheman 

This forum has a continuous stream of posts like yours. You're doorbell is offline because it still has your old Wi-Fi settings.

Google Nest does not make it easy to change Wi-Fi settings on its devices. As a result, their recommendation when changing routers/modems "is to update your home network so that the network name (SSID) and password are the same as before."

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

If you can't manage that, then you're supposed to remove your camera or doorbell from the Google Home app and do a factory reset while you are still on your old Wi-Fi network. (See the same page above.)

If you've already changed your Wi-Fi network, then things get messy. Some customers are able to do a factory reset (https://support.google.com/googlenest/answer/9252162#factory-reset&zippy=%2Cnest-doorbell-battery) and then do a reinstall.

Others find that they cannot proceed and end up contacting Google Nest Support (https://support.google.com/googlenest/gethelp) and hope they get someone knowledgeable who can guide them out of this dilemma.

(I didn't invent the process and am not a expert; I'm just another Google Nest customer.)

View Recommended Answer in original post

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@imheman 

This forum has a continuous stream of posts like yours. You're doorbell is offline because it still has your old Wi-Fi settings.

Google Nest does not make it easy to change Wi-Fi settings on its devices. As a result, their recommendation when changing routers/modems "is to update your home network so that the network name (SSID) and password are the same as before."

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

If you can't manage that, then you're supposed to remove your camera or doorbell from the Google Home app and do a factory reset while you are still on your old Wi-Fi network. (See the same page above.)

If you've already changed your Wi-Fi network, then things get messy. Some customers are able to do a factory reset (https://support.google.com/googlenest/answer/9252162#factory-reset&zippy=%2Cnest-doorbell-battery) and then do a reinstall.

Others find that they cannot proceed and end up contacting Google Nest Support (https://support.google.com/googlenest/gethelp) and hope they get someone knowledgeable who can guide them out of this dilemma.

(I didn't invent the process and am not a expert; I'm just another Google Nest customer.)

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. @MplsCustomer was correct in what they shared. You will want to change the Wi-Fi information to what it was on your previous router, that that should do the trick. 

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@imheman just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

I appreciate the help, @MplsCustomer and @Brad.

 

Regards,
Emerson