nest cam iq blue ring flashes once then nothing

[Smashadams]

My Nest cam IQ is not working. When powered up the blue ring light flashes once and then nothing.

[EmersonB]

Hello Smashadams,

Thanks for posting here in the community. I'm sorry to hear about your Nest Camera. Let's see what we can do here. A few questions: are you using the USB cable and adapter that shipped with your Nest Camera? Is the end of the cable with the rubber ring plugged in to your Nest Camera? Can you check if the logo on the USB connector is visible on the back of your Nest Camera. The visible logo indicates the USB connector is inserted correctly. Are there any kinks or frays in the cable?

Kindly check the following.

• Check if the issue is with the power outlet. Try plugging it into a different power outlet.
• Check if there's any damage on the cable. Try to remove or reinsert the current cable connected to your Nest Camera.
• Check if the issue is with the port.

Keep us posted.
  
Best,
Emerson

[Smashadams]

Hi. Power outlet is fine as is the cable. I've removed the camera and done a hard reset, deleted my history. The camera is no rebooting but will not connect to the web even though its 2 feet from my router and all other wi fi appliances are working just fine

[EmersonB]

Hi Smashadams,

Thanks for getting back to us and for giving us this information. Try resetting your Nest Camera to the factory default. Remember that after the reset all recorded events will get deleted. Let us know how it goes.

Regards,

Emerson 

[Smashadams]

I've tried factory reset twice. same result. Unable to connect to a strong wifi signal.

[Brad]

@Smashadams

I am sorry to hear that the factory reset did not help. I would love for you to please fill out this form, and a higher tier of Nest support will reach out to you with further assistance. Once the form is filled out, you should hear back from them, and they will assist you moving forward.

Best regards,

Brad

[Brad]

Hi there, 

Thanks for filling out the support form. As support will be assisting you further with this inquiry, we'll leave this thread open for 24 hours for follow-up questions and concerns, after which the thread will be locked. 

Best regards, 

Brad