Nest Hello doorbell cracking - NO REPLACEMENT SENT AS PROMISED

[BulletinBlair]

A full year ago, I posted about my Nest Hello doorbell cracking severely. After being assured this was not a normal thing, eventually I was promised a replacement. I have two outdoor Nest cams, Nest Hello, and the pricey Nest Aware. A year later, a replacement never came; the camera is a hideous sight. Thinking I might ditch the whole setup in favour of Wyze. 

For what it's worth, the Case Id: 3-4873000032170.

Blair

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[BulletinBlair]

It's not stressful, Brad. It's annoying. I jumped through hoops a year ago when this problem started with my Nest Hello. I was promised a replacement, I never received one. I have all the documentation from Google. There are no "further steps" except for you to send me the replacement as promised.  

[Brad]

@BulletinBlair

I am afraid that we cannot complete your request here in the forums. Only support, in this case, can assist you further. Sorry for this inconvenience, but we simply aren't able to process those types of requests here in the Nest community forums. 

Best regards,

Brad

[Brad]

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, please reach out to support for further assistance with this request, as we are unable to assist further in the forums. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see if you have had time to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hi everyone,

@BulletinBlair I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad.
    
Thanks,
Emerson