nest cam setup

[santi1]

Hello, I've tried in vain to connect my new nest-cam 2G to wifi. I know the wifi password is correct, for I have verified it from multiple other devices. The camera is sitting less than a metre from the router. Could the product be faulty?

[SteveT1]

Hi there, 

Sorry to hear about that. What message do you get in the Google Home app during the install? Also, what is the color of the LED lights during the install?

You can check this article on how to Troubleshoot Nest camera and doorbell setup messages for detailed steps.

Regards,

Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.