nest doorbell(battery version) does not connect to wifi with new Virgin router HUB 5

[prnest]

Hi,

Very fustrating , I got a new Virgin media Hub 5 router , all my other devices connect very well - fire TV, Alexa , chromecast (and stadia) . But the nest Doorbell does not connect.

I tried all restarting and factory reset of doorbell, restarting router but no avail .

My home app does notice that a device needs to be added (via bluetooth) but when I select doorbell , it fails on connecting to device screen.

Did anyone face the same issue ? any pointers ?

Google support - what's your answer to this ? This seems to be a common issue for most  yet there is no solution ?

Any help is gratefully received . Thank you

[aatienza]

Hey Prnest,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link for additional information.

If the issue persists, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Thanks,

Archie