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nest subscription

Community Member

I use to have a nest subscription which ive been paying for and for no reason stopped working.  Re did the subscription and nothing has changed...I cant get play back video or calendar.  It appears to have screen shots only.  I can not contact anyone since someone called me and i couldnt hear them and I am locked out of any further trying to contact becauyse it says the complaint is pending.  Theres nothing pending i didnt talk to anyone 




You can check your Nest Aware subscription here:

You can also check by going to Settings | Nest Aware in either the Google Nest app or Google Home app.

You can also try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Community Specialist
Community Specialist

Hi folks,


Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need anything else.


I appreciate your help, MplsCustomer.




Community Specialist
Community Specialist

Hello everyone,

@ffcfd15, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and JT.


Community Specialist
Community Specialist

Hey ffcfd15,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.