nestdoor bell green but offline

[Chris110]

Hi - after a few months of working. My nest door bell goes offline, but the unit itself is showing a solid green light, which indicates it’s connected / should be working fine. Restarting the device does not work / resolve the issue. I can only get the doorbell back online, when I do a full factory reset and remove / re-add the device. I need to keep doing this and it’s a major pain as the doorbell repeatedly goes offline. Is there a fix? I have seen other chats on the same topic closed by Brad / others on the google side without a posted fix…

[aatienza]

Hey Chris110,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What phone are you using (Android, iOS)? Are you using a dual-band router (2.4 GHz and 5 GHz)? If so, which band is your doorbell connected to? Also, turn off your mobile data while accessing your doorbell on the app. Keep us posted.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie