"Chromecast" device blocking my nest battery cam installation

[ApostateJustica]

Just bought the two battery indoor/outdoor "nest" cams and I'm unable to connect via the home app because the automated install only sees some chromecast device I don't own. When I attempt to connect another device and specify cameras it states ALL cameras are handled by the nest app. Nest app scans the QR code and informs me this camera only works with google home. Why ship a google home only camera with a QR code that can only be scanned by the nest app? What kind of ass backward tom**bleep**ery is this?

[mdr2]

Yep,  this product release has been a huge disaster as you can see by reading many issues being reported here on this website.   Many folks (including me) have returned the new cameras.   This is heartbreaking to see what has happened to the world of NEST cameras, especially for those of us that have over $1k invested.  And to see so many people with the previous generation unable to get replace parts is even more sad.

Google had it in their power to pull way ahead of all the other home security cameras out there.  But I believe what they have done is moved themself closer to last place in this arena.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your device?

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey folks,

Wondering if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

[Brad]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.