"Couldn't find an assisting n

[John77]

I've tried everything I've seen on the internet but I still can't get my Google doorbell to connect.  I have 6 google speakers, multiple cync lights, and a security linked just fine.

I've even updated my firmware on my router removed my devices, added them back (that took hours) and still nothing for the doorbell!  It says "Couldn't connect to nest assisting device".  Then says it can't connect to my Home network... when I can clearly see wifi is working fine and everything is connected.  Well, except for the Cync lights.... I can't get those connected after my router upgrade even though it sees them and I've unlinked and reconnected the cync account multiple times.

This is so frustrating. I've spent 10+hrs trying to figure this out.  

[David_K]

Have you tried temporarily powering off your other Nest or Home devices, then move the camera close to your router and retry setup?

[John77]

I ended up calling google support and it was the nest thermostat. It was "in the way" so to speak.  

All I had to do was remove it from my Home app, add the doorbell, then add the thermostat back.  Worked perfectly. The google support person was familiar with the issue. 

Sorry for late reply. 

[janthadeus]

Hi John77,
 

Thanks for the update and we appreciate your time in providing the Community the steps that resolved your issue — it's a big help. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT

[Brad]

Hi there, 

Thank you so much for your help on this one, @David_K! Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards, 

Brad

[janthadeus]

Hey folks,

Checking in — have tried the suggested steps provided by davidking? If so, how did it go? Let me know if you need more help.

I appreciate your help here, davidking and Brad.

Thanks,

JT

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT