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"Spaces" used to work...

zero13
Community Member

After resetting everything and reinstalling app,turns out its the "spaces" option to view my cameras...It no longer works when on...only gives me the blue spinning update circle...but when off it will show me icons of locations,allowing me to select...anyone run into this before?..

46 REPLIES 46

Tintool24
Community Member

Having same issues today also

zero13
Community Member

Well.thanks for that..maybe its not us....i try turning spaces on n off..if image shows while on,it also has the blue spinning wheel...so i turn off n use icon images for now...

KP154
Community Member

I have the same issue, yesterday the blue spinning update started and has not stopped while in "spaces" view.  I have reinstalled, turned off for 5 mins, reseated sim card, still the same issue.  Did you find a resolution? I spoke with Nest support and was told there are no issues at this time? My device is a Android Pixel 4a/5g. My wife has no issue with her Apple device???

zero13
Community Member

Ouch..after typing a huge reply,it said undeliverable....short answer,no...i turned spaces off for now...

Tried reset modem/switch/wifi ap's.....tried uninstall/reinstall app...re-initialize cameras(ladder n cellphone in hand)...settings in app....if this is permanent,i will dump cameras n vote with my $$ elsewhere,i will sell these to recoup costs as much as possible...all good things come to an end....

KP154
Community Member

Looks as if my Pixel 4a5g is the issue. My wife has no issues with her Apple, so we swapped sim cards last night and my device still had the same problem.  When I have time, I will reset device to factory and reload. Hope that fixes the issue!

zero13
Community Member

They do make it difficult to find/reply to these...click your username,find reply,submit...may help....

zero13
Community Member

I installed google home app to see what it would do..its a different platform(it sux for us nest app people)...but after selecting camera page,all cams load up.....but,but..its not for us,as you cant view camera timeline/history,etc....by the time it takes me to open app,select that camera,see large view of my cam,see whats up,i could be dead.easier to grab personal protection and wait for door to jiggle...

henrydwh1010
Community Member

Having the same problem! Anybody find a fix yet?

zero13
Community Member

No..also replied to angie11 thread...if you find out,please post...seems like a bunch of us are going to be interested in this app fix...

ICULOOKN
Community Member

Same issue as well. Samsung S10+ running Android 12. The Google "Home" app works fine but doesn't have the same powers as the Nest app with my older cameras. Is there a way to tag a Google admin?

zero13
Community Member

Who knows,there's no accountability any more...I"ve tried more troubleshooting than most,to save a headache..Its not your setup,equipment,hardware,or software,its above and beyond...If you find a remedy,post up....

sasscuba
Community Member

Same for me spaces have not been working for the past few days nothing I have tried to fix it but it works on my wife's phone but not mine

Yep, my wife's phone works, but we both have Samsung phones, just different models. But running the same version of the nest app 5.70.0.9 on both phones! Frustrating!

zero13
Community Member

You cant tell me they dont know this is happening.More frustrating us that our only way to communicate is thru a forum...Wishing I put in an actual system,personalized by me,for me,without corporate monitoring...Well,post any remedies here.Good luck,first to figure it out wins a bottle of whiskey!

Callmeknuts
Community Member

I'm also having the issue on my galaxy 21+, spaces view is broke and the nest wired doorbell isn't working right anymore either (issue started at the same time)

Its not you and your equipment,although,if youre tech savvy,try some options..If you strike gold,let "us" know..frustrating,right!!??

samplebandit
Community Member

Same issue here. Cameras are fine and show feed individually when tapped but not on spaces. Turning spaces off and then on again, shows camera image with spinning blue circle but I think it is just an artiface when switching back . If you restart app then you are once again back at black screens with spinning blue circles in spaces. What are we paying for? Why would I want to migrate to Google when you break what has already been working fine?

Yep.Remember we are paying for this.We should all get a credit since downtime started 12-12,maybe a tad earlier for some.Would like to be able to go to last version,but i tried someones apkmirror.com,but my phone wont allow...

samplebandit
Community Member

Finally mine seems to be fixed. Anybody else?

When connected to wifi spaces is working for me, turn off wifi and breaks again?

ICULOOKN
Community Member

Still broken for me, wifi on or off. Sigh...

Jeffanz
Community Member

Same here, any fix yet??

ICULOOKN
Community Member

Nest app update on Google Play Store. Mine is working again.

zero13
Community Member

Nope.Still nasty here.Believe it to be a problem with this version.Once others wake up,I'm sure theirs will still be bogus too...

Tintool24
Community Member

Finally mine is back working today.  S20 Ultra  

zero13
Community Member

Lucky you...AndroidA32 5g not happening.Tmobile.Obviously it just fixes itself..Nothing rest of us can do,or are doing fixes it.All googles errors,on our dime.

samplebandit
Community Member

I spoke to soon😒 Works fine when home with wifi on, does NOT work when out and about. Still broke.

 

Making the rest of us to feel like peasants on the titanic...only to realize youre eating at the same tables!..Keep any info posted.Stay safe. I've tried anything i could here,to try and find out if its "us"....but,its not...

Madvkg
Community Member

Same issue here: Spaces works on wifi only. Spinning blue circles on all screens without wifi. Screens work when tapped individually, but this eliminates the useful spaces function. Carrier is At&t, phone is Google Pixel 6 Pro. My wife's iphone isn't affected. Fix this android issue, Google! 

 

 

 

 

dittohead
Community Member

Same problem here. Pixel 5. Works fine on WiFi but not on data.

 

Madvkg
Community Member

You know what the frustrating part is about this in my opinion? iPhone is working just fine, whereas Android  phones are not...and Google OWNS Android & Nest. My Pixel 6 Pro is less than a year old, and has the latest 13 OS update. A recent and expensive purchase of an additional camera with floodlights has me hesitant to install now. Will be arranging a return & refund, as I'm unable to trust Nest to operate & function reliably. 

zero13
Community Member

No doubt a safety issue if you care about your property and things.The time it takes to bypass this feature,open your camera,click the proper one,only to see danger coming your way,could have a different outcome than you want.The reason for cameras is safety after all...Stay vigilante....Its on them,and appears to be android related."They" know where you live....

john907090
Community Member

This fix works so it’s a software bug in the new version of the app? It’s not as good - small window - but better than nothing. Quick patch request 

This method is so we are not fully out of our subscription.Its the only work-around I have found.Frustrating this is been going on about 10 days(to my knowledge)..Many android users seem to be affected...I repeat,if anyone finds a cure to "live-view"/"spaces"....post here...

Snacks1131
Community Member

Same here also. Spaces is not working at all.  Is anyone from Google monitoring these complaints? 

Tintool24
Community Member

Mine only works at home with wi-fi , no other times out. definitely google or nest problem 

dergibog
Community Member

I too am having problems.  S21 ultra 

Grrrrrr...

 

 

zero13
Community Member

Welcome to the house of ill repute!

henrydwh1010
Community Member

Had a T-Mobile software update this morning and a Google Home update after that, no change!