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recover video from 17 days ago

rmclaughlin
Community Member

I am trying to recover video for a 2 hour period from 17 days ago as part of a police investigation. 

4 REPLIES 4

DDW
Community Member

From your Nest or Home app, select the history, and select the date. Note, that you can only recover previous recordings if you have a Nest subscription.

Rubes
Gold Product Expert
Gold Product Expert

One other thing. If you did not previously have a Nest Aware subscription and you add one now (after the event you’re looking for), you still will not be able to access the event. The subscription only keeps video history from the day that the subscription is started.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, Rubes!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.