Hello @MichelleFerro
Thanks for reaching out to our Nest Community about your Nest camera. I apologize for all the inconvenience. I'm here to help you with that.
I completely understand this situation. Let me lend you a hand to find the solution.
Please fill out this form to forward this situation to my support team. We are so happy to assist you.
Feel free to keep us posted. We will find a solution for you.
Best regards,
Douglas.
