Hello trip, I'm and end user like you. I'm 99% sure you can only fix this by opening a support ticket with the Google techs. This kind of issue you are describing is something they can only fix from their server back end.
Here is the link to open a ticket.
Appreciate the help, EmptyNester.
Let's see what's going on. A few questions: did you make any changes to your Wi-Fi network? What phone are you using (Android, iOS)? Also, what exactly is the issue you're experiencing with the app?
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.