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sharing spouses account ,so i can see nest camera results

trip
Community Member

At first both of us could see our homes nest camera views , now only my wife and I cant seem to get access without removing her. Any suggestions

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hello trip,  I'm and end user like you.  I'm 99% sure you can only fix this by opening a support ticket with the Google techs.  This kind of issue you are describing is something they can only fix from their server back end.

Here is the link to open a ticket.

https://support.google.com/googlenest/gethelp

 

aatienza
Community Specialist
Community Specialist

Hey trip,

 

Appreciate the help, EmptyNester.

 

Let's see what's going on. A few questions: did you make any changes to your Wi-Fi network? What phone are you using (Android, iOS)? Also, what exactly is the issue you're experiencing with the app?


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey trip,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey trip,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie