unable to stream live

[Lawman121]

Google cameras are the worst! I can stream live for about 2 seconds at a time. Or not at all. They never work. What’s the point of a camera if you can’t see what’s going on? My Wi-Fi works great. My nest doorbell camera is awesome and never had an issue and that’s why I went with 2 outdoor floodlight cameras. Terrible mistake. If someone tells me to reset the camera I’m gonna lose it. We spend all this money for something that needs rest every couple weeks. Figure it out google! 

[Lance_L]

Hi Lawman121,

I'm sorry for the inconvenience — let's get this sorted out.  A few questions: what is the color of the status light? Do you have an iOS or Android device? How far are the cameras from the Wi-Fi router? Do you have any Wi-Fi repeaters or extenders ?

Let's try these troubleshooting steps below:

• Check if the live video is available on the web app, log in to https://goo.gle/2UZL8VI.
• If you have other family members added to the home structure, check if the same issue occurs on their devices.
• Turn the camera off in the Home app, wait about 30 seconds, and then the camera back on again. Follow the steps here: Turn Nest camera on or off.
• Connect the cameras to a different power source if available.

Keep us posted.

Best,

Lance

[EmersonB]

Hey everyone,

@Lawman121,  I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information we're asking above. Also, were you able to read the information and follow the steps below? In case you have an update, you know where to find us.

I appreciate the help, Lance.

Thanks,
Emerson

[EmersonB]

Hello Lawman121,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards, 
Emerson