11-21-2021 02:27 AM
Hi,
I bought my Chromecast with Google TV last week and tried to add a kid's profile.
Unfortunately I am not able to add any apps to that profile - making it useless for the moment.
When trying to add apps, I can only see a rotating circle indicating the Chromecast is losing something, but even after hours it does not come to an end and no apps are displayed.
I hope you can guide me how to solve this issue. Kids profiles was one major reason for me to buy this new Chromecast.
Regards, Christoph
Hint: I'm located in Germany.
Answered! Go to the Recommended Answer.
11-21-2021 05:20 AM
Have you tried a device reboot? Unplug it from the main power grid for about 5 minutes then plug it back in.
11-21-2021 02:52 AM
Install all the required apps under your own account. Create the kid account, then go back under your own account and customize the kid account under Accounts & Sign in menu.
11-21-2021 05:14 AM
Thanks for the hint, but this does not solve my problem.
All necessary apps (YouTube, Zattoo) are installed already.
When I am in my account and want to customize the kid's account, the above described problem occurs.
11-21-2021 05:20 AM
Have you tried a device reboot? Unplug it from the main power grid for about 5 minutes then plug it back in.
11-21-2021 02:00 PM
Although I did a reboot and power disconnect already before, this time it worked. Thanks 👍
11-22-2021 08:54 AM
Hey there!
It looks like djtetei was able to help out Christoph, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, djtetei!
Best regards,
Jeran