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Apps unable to detect Chromecast until Nest WiFi Pro rebooted

mamono
Community Member

3 weeks ago - last edited 3 weeks ago

Hello, I’m having an issue were periodically the Chromecast dongles are not detectable in Chromecast enabled apps (YouTube & Netflix) unless we reboot the Nest WiFi Pro mesh wireless network.  The Chromecast dongles are accessible from the Google Home app and I can interact with the Chromecast dongles from the Google Home app be changing settings and even get Chromecast dongles to enable cast to Sling, even though we don’t use Sling. But, all apps that we use are unable to detect the Chromecast dongles when we select the chromecast icon.  Chromecast dongles become detectable after Nest Wifi Pro mesh network is rebooted.  Google Home app can reach the Chromecast dongles, but Chromecast enabled apps cannot. I know this js not a WiFi signal issue because both Chromecast dongles are well within full signal of the nearest Nest WiFi Pro AP. Both Chromecast dongles (System firmware version: 275994
, Cast firmware: 1.56.275994) and the Nest WiFi Pro APs (Model: G6ZUC
, Software version: 3.73.406133) are on the latest software version available to them.

 

I suspect, but am unable to prove this at this time that the Near WiFi Pro mesh network is not allowing the Chromecast dongles to broadcast the multicast protocol for Discovery. The reason why I believe this is because the only affected change to resolve this issue that we’ve been dealing with is a reboot of the Nest WiFi Pro mesh network/APs.  We would like a more permanent solution.

 

I also suspect this may affect Ring cameras because they drop offline periodically since we upgraded from the original Google Wifi to the Nest WiFi Pro, though this issue is much more rare than the Chromecast issue. Neither of these issues ever happened on the original Google WiFi.

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1 REPLY 1

nerys
Community Specialist
Community Specialist

2 weeks ago

Hi mamono,

 

Thanks for posting in the community!

 

I understand it can be frustrating when your apps can't detect your Chromecast.. To assist you better, I just have a few questions.

 

  • Which type of Chromecast do you have (e.g., Chromecast, Chromecast Ultra, etc.)?
  • Have you tried connecting the Chromecast directly to your modem instead of using the mesh network?
  • What kind of device are you using to cast (tablet, phone, laptop)?

Once I have this information, I can provide some useful steps to help you resolve the issue.

 

Best regards,

Nery.

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