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Atmos with CCwTV Netflix and Disney +

Geo979
Community Member

first all I have an old tv that only do arc and 1080p

 but I have a Sony ht-7000 sound bar that support atmos

i connect my CCwTv to a7000 then bar to the tv

on Netflix I do get atmos just picture is still hd which is fine since my tv don’t support 4k

 however with Disney I can’t get atmos only 5.1

 and I read that CCwTV is meant to connect directly to tv and use earc to get atmos?

 Can any one confirm? Do Netflix and Disney implement their atmos differently why one works one didn’t have uninstalled the Disney app and reinstalled didn’t work

i can’t try on a 4k earc tv just yet… still trying to find a ps5 before I upgrade tv

1 ACCEPTED SOLUTION

djtetei
Gold Product Expert
Gold Product Expert

Still, my opinion is that the issue resides with Disney, because not all video content is UHD and FHD video streams also carry Dolby Atmos soundtracks.

Remember that when whatching Netflix you are able to view full HD video with Dolby Atmos soundtracks and Disney Plus should be able to support the same, otherwise something is wrong with their application implementation.

View solution in original post

17 REPLIES 17

djtetei
Gold Product Expert
Gold Product Expert

Dolby Atmos can be sent via HDMI ARC if it's embedded in a Dolby Digital Plus audio stream.

If you connect the Chromecast device to the TV, both the TV and the audio receiver / soundbar must support Dolby Digital Plus.

Please, keep in mind, that not all TV manufacturers offers support for Dolby Digital Plus via HDMI ARC.

If only the audio receiver has Dolby Digital Plus support, you have to connect the Chromecast device directly to the audio receiver.

On the other hand, Dolby Atmos support via HDMI eARC connection is mandatory.

One more thing: not all streaming platforms implement audio-video streams equally. For example, Disney Plus may decide to streams only Dolby Digital Plus, without embedded Atmos, if you set your display to full HD.

Geo979
Community Member

Thales for the info

 but I think I also found out from this source that if you stream in 1080p then Disney plus also doesn’t send the atmos 

https://avgadgets.com/why-atmos-doesnt-work-from-disney/

and it appears to be platform specific 

as said before, I have an older tv with 1080p output only and no earc and I don’t think my tv arc does Dolby digital plus

 so I directly connect to the sound bar which supports it 

 

djtetei
Gold Product Expert
Gold Product Expert

I don't use Disney Plus, but as far as I know Disney is supposed to be resolved this issue already.

Ideally the sound format should not be related to image resolution, but, unfortunately not everyone understands to comply with standards.

Your TV may or may not have support for Dolby Digital Plus via HDMI ARC, but you can search it in the user manual.

Geo979
Community Member

Well I think I should be able to try it on my sisters tv during thanksgiving since she has a 4k tv then using earc connection

 is it gets atmos then my CCwTV and Disney+ have no issue

 then try output to 1080 and see it it’s true as the link said then we know the website is correct

 if it’s true as the link 

Geo979
Community Member

Well I ran in the store and picked up appletv4k then with there same connection as before CCwTV directly to sound bar and sound bar to tv Disney+ was able to output atmos

 and yes its 1080p , so ya I think we can conclude that the link was correct that when you have 1080p and wanted atmos from Disney then get Apple TV or upgrade to 4k tv with earc

 now one thing remain to try is to just use my CCwTV on my sister’s 4k tv and see with no setting change if it output atmos 

will report back

djtetei
Gold Product Expert
Gold Product Expert

You can also try to put Google Chromecast with Google surround sound in manual mode and enable Dolby Digital Plus with Atmos.

Geo979
Community Member

I did that with manual mode didn’t help

djtetei
Gold Product Expert
Gold Product Expert

At this point, it will be advisable to contact Google support via messageboard to propose a future update to address the issue.

Geo979
Community Member

Yup as the link also states And I quote “Now, if you really want Disney+ to stream Atmos at all video resolutions, you’ll need to work on complaining to the platform. Or you could upgrade your display or pick up an Apple TV 4k”

 

 

djtetei
Gold Product Expert
Gold Product Expert

According to Disney Plus website, the service should be able to stream 1080 video content with Dolby Atmos audio, with no problems, so the issue resides, probably, on the Chromecast side.

However, according to some Disney Plus users on Chromecast with Google TV, it is recommended to uninstall the Disney Plus application and then reinstall it, which should fix Dolby Atmos "issue" automatically.

Geo979
Community Member

Ya I did all those before posted it here

 change sound to manual, uninstall reinstall, reboot, etc

 did the homework 

Geo979
Community Member

Even did factory reset of my CCwTV 

Geo979
Community Member

Reporting back

 so with a 4k tv connecting CCwTV directly to soundbar or to tv earc both gives me atmos

 so yes the link was correct when it said when output is 1080 atmos is also downgraded to 5.1

djtetei
Gold Product Expert
Gold Product Expert

Have you tried contacting Disney support about this? What was their answer?

Geo979
Community Member

I haven’t I probably need to ask Google too

 as it sends platform dependent 

since Apple TV 4K is ok with 1080 and atmos

 the link also tried several platforms and concluded that it was platform dependent 

 

djtetei
Gold Product Expert
Gold Product Expert

Still, my opinion is that the issue resides with Disney, because not all video content is UHD and FHD video streams also carry Dolby Atmos soundtracks.

Remember that when whatching Netflix you are able to view full HD video with Dolby Atmos soundtracks and Disney Plus should be able to support the same, otherwise something is wrong with their application implementation.

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like Geo979 accepted djtetei's answer, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran