Audio drops on chromecast goggle TV

[Philfoggs]

I've just upgraded from a gen1 chromecast to the 4K Google TV device.

When casting audio from my phone to the decive I get audio drop outs around every 30seconds thar last for a fraction of a second.

I have the gen1 chromecast connected to another TV and don't have the drop outs, I also have a nest mini and a nest hub. None of these devices suffer. Although I did have the same problem with the nest hub for a while but this went away after an update.

On the Chromecast Google TV I been to the settings and changed all the audio options but still the same problem. The device is fine when playing from built in apps, it's only when casting from my phone. (Adndroid Samsung S10)

[JenniferV]

Hi Philfoggs,

Thanks for reaching out and for being a step ahead of us. Please try to cast audio from a different mobile device. Rebooting your Chromecast with Google TV (4K)  and plugging it on a different HDMI port on your TV might also help.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hello Philfoggs,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Philfoggs]

Hi , I have tried another phone casting and still the same problem. I then moved the device to another input on the TV and re-booted. Still no better. I plugged my old chromecast rev1 back in and all works fine. I also have my router sitting next to the TV too. 

[JenniferV]

Hey Philfoggs,

Thanks for getting back to us. Please factory reset your Chromecast and check if the same issue will persist.

Regards,

Jennifer

[JenniferV]

Hi there,

How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hello Philfoggs,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you're still experiencing problems, feel free to start a new thread in the Community.

Thanks,

Jennifer

[Philfoggs]

Hi, Sorry for the late reply,  I've been away. 

I've tried a factory reset and still seeing the same problem.  Is there anything else I can try?

Thank you

[JenniferV]

Hey there,

No worries. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[JenniferV]

Hi Philfoggs,

We haven't received your form — were you able to fill it out?

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I wanted to check if you still need help. Feel free to reach back and fill out the form if you do.

Best,

Jennifer

[JenniferV]

Hey Philfoggs,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer