Bauhn TV and soundbar problems

[Ericoz]

Hi, I just got Chromecast with Google TV (upgrade from second gen Chromecast) and my Bauhn 4K TV or my Bauhn soundbar can't be found on the available list of products 😞 and volume needs to be adjusted from the tv remote, your help will be appreciated

[JenniferV]

Hi Ericoz,

Thanks for reaching out. If your TV is not on the list, it means that it isn't compatible with the Voice Remote. Although there are TV brands that can be set up for Chromecast with Google TV however, not pairable/compatible with the Voice Remote. 

As a workaround, you may try to choose a different brand from the list, which in your view has the same country of manufacture as the TV. You may also search for TV remote codes online and see if any other brand matches the same code as Bauhn, and select that other brand instead. However, please take note that this step may or may not work. 

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hey Ericoz,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Ericoz1]

Hi Jennifer,

It looks hopeless at the moment, Bauhn support people just saying "try some other TV and soundbar" but considering that there's so many of them listed for Chromecast it's pointless to even try IMHO

Thanks for your help

Eric

[JenniferV]

Hi Ericoz1,

Thanks for the update. I'd suggest you submit feedback about this via the Google Home app to let the Google Engineering team know about this. While they won't respond directly back to you, this is the best way to let them know about this. Here's how.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Ericoz1]

No, thanks Jeran

[Jeran]

Hiya Ericoz1,

No problem at all! I'll go ahead and lock this thread for now. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help, Jennifer!

Best regards,

Jeran