Black screen when streaming, intermittent

[Ericoz1]

While streaming from time to time (2, 3 times per hour) screen goes black for a second, loosing content, speakers make odd sound and then all goes back, it's intermittent as sometimes happen at the beginning of streaming sometimes later on but it's repeated every time I stream. I had gen2 Chromecast on the same tv and network and never happened, phone streaming is also good so I suspect that it's my new Chromecast with Google TV...Any ideas folks?

[JenniferV]

Hi Ericoz1,

Thanks for reaching out. Let's sort this out.

Quick questions: what's the LED light status in your Chromecast with Google TV? Is the Chromecast plugged in correctly to the TV and power source?

Give these steps a try:

1. Plug in your Chromecast into a different HDMI port on your TV.
2. Plug it in on a different TV screen (If applicable).
3. Reboot your Chromecast.
4. Reboot your TV.
5. Reboot your router.
6. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Hey there Ericoz1,

Did you have any more questions or need any additional help?

Just checking up,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran