Bluetooth headphones cannot connect to Google TV HD

[Guizza87]

hello,

after updating to the latest firmware, my device no longer connects to the bluetooth headphones. I have tried unplugging the headphones, resetting the chromecast Google TV HD but it still won't connect. sometimes it detects headphones but if i connect it says unable to pair. sometimes it remains in the device search phase and does not find anything. I tried 3 different types of headphones but the problem remains.

[Juni]

Hi Guizza87,

Thanks for reaching out and for being a step ahead of us. Give the steps below a try and let me know how it goes:

1. Reboot the Bluetooth device
2. Disconnect other Bluetooth devices. (Can only connect one audio device at a time.)
3. Reboot your TV.
4. Reset your Chromecast with Google TV (HD).

Regards,

Juni

[Guizza87]

Done, buy the problem persist.

[Guizza87]

*but  not buy (Sorry for my mistake)

[Jynx2120]

I have the same issue I can't pair my headphones all I get is "couldn't pair".

[Juni]

Hi folks,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[Juni · Accepted solution]

Hi folks,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Cheers,

Juni