Brand new Chromecast. No sound.

[Mürray]

I was having overheating issues with my previous Chromecast so purchased a new one.

I have set it up, the video is working but the audio is not. It was working well with the previous Chromecast but now I'm not getting any sound.

[RXShorty]

Hi @Mürray 

Could you give us some more information?

Are you using the TV speakers or external speakers by using HDMI ARC?
Did you try manually setting the Audio settings within the Google TV settings? 😁

Please check if there is an update available for your Chromecast.

[Texml320]

F.Y.I Mine won't output 5.1 through AVR, just get silence, tried everything since new, bit of a dud.

[Juni]

Hi folks,

Thanks for the help here, RXShorty.

Mürray and Texml320, thanks for reaching out. A few questions: What Chromecast device are we working on? Could you confirm all connections are securely plugged in. Is it happening when you are casting from an app or Chrome browser? Also what steps have you taken so far?

I look forward to your responses.

Regards,

Juni

[Juni]

Hi there,

I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
 

Thanks,

Juni

[Mürray]

Thank you for your patience with this thread. I have no clue what made things change, but the Chromecast is working at the moment. 

It is the HD Chromecast (Not the 4k).
I cannot tell you now if the connections were all plugged in.
I was only getting Visuals at one point, the Sound only at one point. I have both now.
I had to just give it some time for everything to cool down.

I was (and am) using a SVIC projector (that says it's Hd ready but isn't)
I've got the Chromecast plugged into a converter to go from HDMI to AV to get a clearer image, and so that I can also connect my sound system to hear the audio from the Chromecast.
It was challenging to set the sound manually, I don't know if I did anything to make it work.
And everything was up to date.

Thanks for the support and reaching out folks.

[Juni]

Hi folks,

Mürray, I’m glad it’s resolved now. 

Texml320, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Best,

Juni

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Mürray]

That would be great. I didn't know how to lock the thread so it kept going without the need to keep going, I just couldn't stop it all.

Thanks for all the help.

[Princesss]

Hi Mürray,

You're welcome! We'll go ahead and lock the thread now. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess