07-22-2022 01:02 PM
Chromecast keeps losing wifi connection. Error message is that the internet connection has dropped but my router and modem have not dropped the internet connection. All other devices hooked onto the wifi are working. There is no internet connection loss in my are either. I have checked every issue that could cause a disconnection, and the Chromecast device is the only thing that is giving me error messages on internet connection. Was there a recent update to the firmware that could have caused the error?
07-23-2022 08:03 AM
I am having the same issue as well
07-26-2022 10:39 PM
Hi folks,
Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast devices. Let's sort this out.
Quick questions: what type of Chromecast device do you have? What's the LED light status on your Chromecast?
Give these steps a try:
Thanks,
Jennifer
07-30-2022 04:06 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
07-30-2022 04:16 PM
07-30-2022 04:17 PM
The light is white and the issue is with the device as another Chromecast works fine.
07-30-2022 11:06 PM
Hi Brats,
Thanks for getting back to us. If you have another Chromecast device, could you please swap the devices and check if the same issue persists?
Thanks,
Jennifer
07-30-2022 11:08 PM
I had to do a factory reset and can connect to WIFI. The update had to corrupt my device.
07-30-2022 11:55 PM
Hello there,
Thanks for the swift reply. Could you please confirm if your device was able to connect to the network after you reset it?
Thanks,
Jennifer
07-31-2022 01:36 AM
Yes after factory reset I can connect to wifi.
07-31-2022 08:21 PM
Hi there,
Brats, great, that's good to hear! In the meantime, do you still have other questions and concerns?
LeeLoneWolf, how's it going? Do you still need help?
Regards,
Jennifer
08-03-2022 08:53 PM
Hello LeeLoneWolf,
I wanted to check if you still need help. Feel free to let me know if you do.
Best,
Jennifer
08-05-2022 12:49 PM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran