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CNN Go app wont load, crashs on Chromecast with Google TV

Denmoer
Community Member

I loaded CNN Go, but when I try to open the app, it crashes, also when I cast CNN from my phone to Chromecast TV, the Live TV is a black screen, but you hear audio, I did loaded the newest Software on to the Chromecast

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi Denmoer,

 

Thanks for reaching out. Let's sort this out.

 

A few questions: Is this only happening in the CNN Go app or across all apps? When did the issue start? Is this working previously? Please reinstall the CNN Go app both on the Google TV and your mobile phone. Rebooting your Chromecast might also help.

 

Note: If the issue is isolated when using the CNN Go app, please reach out to the app manufacturer for additional help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

CNN GO never worked, I have uninstalled, and reinstalled the App it always crashes on startup, this is the only App on my Chromecast Google TV that won't work

JenniferV
Community Specialist
Community Specialist

Hi Denmoer,

 

Thanks for getting back to us. If it's not working both via casting from a phone and Google TV, please reach out to the app manufacturer for further help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Do you still have other questions and concerns?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Denmoer,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer