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Can't communicate between iphone and Chromecast

WendyW
Community Member

I'm trying to set up newly bought Chromecast, but keep getting error msg saying that :

Master bedroom tv may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your privacy settings and try again. 

But i checked, GoogleHome is in the local network. 

I've tried to reset chromecast, reset GoogleHome app, update iphone software, reset network, reset privacy, make sure they're on the same network, but it still didn't work.

I saw some posting that we can manually connect to GoogleSSID, but i don't find this network under WIFI. Anyone can help me on this?

Thanks,

WW

 

 

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

Try these steps:

  1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
  2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
  3. Turn OFF mobile/cellular data.
  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
  5. Reboot Chromecast by removing the power cable, then reconnect it.
  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

As always, thanks for the help, davidking.

 

WendyW, how's it going? Did you manage to get your device working?

 

Regards,

Jennifer

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, David and Jennifer!

Hey there WendyW,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

JenniferV
Community Specialist
Community Specialist

Hello WendyW,

 

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks for lending a hand, Jeran.

 

Best,

Jennifer

WendyW
Community Member

Hi there. It’s resolved by setting up with remote and then cast to chromecast HD.

JenniferV
Community Specialist
Community Specialist

Hi WendyW,

 

Awesome! Glad to hear that this has been sorted out and thanks for keeping us in the loop. Since the issue is resolved and you don't have any more questions and concerns, I'll go ahead and lock this thread now. 

 

If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Thanks,

Jennifer