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Can’t factory reset Chromecast Audio through Google Home app

S-A
Community Member

I’m unable to perform a factory reset of my Chromecast Audio through Google Home app. My Chromecast audio is inaccessible and therefore it is not an easy matter of pressing the reset button on the chromecast device itself. It used to be possible to do it through the Google Home app, but seemingly not anymore. Can the app be updated to allow for this again? 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there S-A,

I apologize for the late response on this, thank you for being patient! Were you able to factory reset that Chromecast Audio? If not, here is how to do so via the Google Home app:

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right, tap Settings and then More More menu and then Factory reset and then Factory reset.

I hope that helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

Juni
Community Specialist
Community Specialist

Hi there,

 

I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 
 

Thanks,

Juni

Dan_A
Community Specialist
Community Specialist

Hi S-A,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan