Can’t pair my brand new chromecast with google tv

[aopf1960]

Need some help here. I just bought my new chromecast with google tv and have been stuck on the first “Start pairing” screen with no ending pairing check mark. I turned on and off many times my router, the chromecast , my android phone, etc. I am sure I am doing something wrong. Newbie here, please help.

[JenniferV · Accepted solution]

Hi aopf1960,

Thanks for reaching out. Let's sort this out. 

What method are you using to set up your Chromecast with Google TV, is it via the Google Home app or Voice Remote? 

If you are using the Google Home app, please make sure it is updated and your phone should be running on 6.0 or later for Android phones and iOS 12.0 or later for iPhone and iPad. You may try to uninstall and reinstall the Google Home app and reboot your mobile phone.

You may also, check this support website article to see the detailed steps on how to setup your Chromecast with Google TV.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again, I wanted to check back in should you still need help with your Chromecast with Google TV. Feel free to let me know if you do. 

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from aopf1960, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran