Can’t stream netflix show via google nest voice command

[Nivadest]

Hi there 

I have just bought a new 4k chromecast device. I have a few other google devices with voice command, so I really enjoy the ecosystem. So I also have a google nest speaker, where I also use the voice assistent.

Unfortunately I have ran into some issues. When I tell my google nest speaker  “hey google, play X on netflix on Y tv, it tells me “ I can’t play the show on “androidTV”, try using the remote instead.”

weird thing is, when I ask to play any other service (like youtube, spotify…) it does work perfectly.

so far I have tried to unlink my netflix account, and setting it back up. I also updated all my devices and apps to the latest version

unfortunately no difference.

anyone else with a guess on how to resolve this issue? Love to hear it. Thanks! 

[MplsCustomer]

@Nivadest 

Look at this issue and see if it is related:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netflix-currently-not-working-on-Nest-H...

[Nivadest]

Hi!

thank you for the reply. Since this issue is recent, this could be the issue. Let’s wait and see if this bugfix will resolve my issue too. 

[Nivadest]

I have waited for this issue to be fixed, and the linking problem is resolved indeed. Unfortunately my error still occurs.

topic is not closed yet 🤓

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Could you please share a screenshot or photo/video clip of what's exactly happening so we can further check what would be the best steps to try?
 

Best,

Princess

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess