Cast from PC to TV stops after a few minutes

[PennyInd]

Hi,

I am casting a Google Docs Tab to the TV and it stops after a couple of minutes.

When I look for settings in google home, it shows up blank and I have altered all the settings I can see on the TV and under our profile on the TV.

Any help would be appreciated thank you

[djtetei · Accepted solution]

Check the following items:

• ensure that both the Chromecast with Google TV and the PC are connected to same WiFi network, on the same bandwidth (2.4 GHz or 5 GHz). Use 5 GHz if available on both devices.
• if the Chromecast with Google TV USB power cable is connected directly to the TV USB port, disconnect it and use the power adaptor
• ensure the distance between the PC and the Google Chromecast with Google TV device is under 6 meters and that there are no object that can "screen" the signal
• ensure that Google Home application and Google Chrome browser are up to date
• check PC security software settings (deactivate if needed)
• ensure that the router software is up to date. If available, update the software and restart the router.
• acces router settings interface, disable AP isolation feature and restart the router
• unplug the router from the mains power for about 5 minutes
• unplug Chromecast device from main power for about 5 minutes

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from PennyInd, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran