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Casting issues with bell fibe TV app

1237northshore
Community Member

The Bell Fibe TV app worked via Chromecast Ultra since installed 8 months ago, now we keep getting an error message whenever trying to cast.. works perfectly with other apps, only the bell app is giving us problems.

 

2 ACCEPTED SOLUTIONS

Byteguy
Gold Product Expert
Gold Product Expert

If there is only one app that this is happening to, reach out to the developer/support for that app.

 

They control the flow of their data to your Chromecast.  They can tell you if they have a problem that they are working on.

 

Good luck.

View solution in original post

Adding in on Byteguys response, you can always try to reset your Chromecast and clear the apps data from your phone , sometimes things get glitches !

View solution in original post

5 REPLIES 5

Byteguy
Gold Product Expert
Gold Product Expert

If there is only one app that this is happening to, reach out to the developer/support for that app.

 

They control the flow of their data to your Chromecast.  They can tell you if they have a problem that they are working on.

 

Good luck.

View solution in original post

Thank you, l did talk to tech support and he said the error message is not from

their end, it's a message from the chromecast itself. I agree with you in saying 

its an issue with the bell fibe app and not the Chromecast since all other apps 

work fine. I honestly don't think Bell fully supports casting of any sorts. They would 

rather you purchase or rent an additional reveiver instead. Just my two cents.

Adding in on Byteguys response, you can always try to reset your Chromecast and clear the apps data from your phone , sometimes things get glitches !

View solution in original post

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

 

We haven't heard back from 1237northshore, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

Thank you for your help, Byteguy and Ashepherdson!

 

Best regards,

Jeran