My Chromecast with Google TV isn't working as it should. It's connected to the WiFi and some apps work fine (Foxtel, SBS OnDemand, Disney+, Spotify) but others don't work at all (Stan, Netflix and Binge).
I'm unable to cast from both my phone (iPhone) and laptop (MacBookPro). Voice Assistant only works in those apps that are fine - but when trying to use it from the Google Home home screen the error says, 'Something went wrong. Please try again later'. I'm also unable to run the system update, the error says 'Updates are temporarily unavailable. Try again later' (it has been saying this for more than week).
I've done a Factory Reset of my Chromecast and have done the power restart with the Modem, Chromecast and TV. I've made a Static IP, all devices are on the same WiFi network, and checked my local network access on my iPhone.
Please help! As I'm currently only using the Chromecast in a very limited way.
Error message I get when I try to cast from Binge running on Chrome browser:
Sorry, a network error has occurred and caused your playback to stop. Please check your internet and try again.
[File name] is not available
Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, please try to clear the cache and data of the affected apps and reinstall it. If you're using the Chrome browser to cast, please make sure it's updated and reboot your mobile phone and MacBook Pro. Using a non iOS device might also help.
Yes tried the clearing of cache and data and reinstalling the apps - unfortunately no luck. Chrome on iPhone and Mac is the latest update and have restarted them both. I don’t have any non-iOS devices to test on unfortunately.
Do you know why the Chromecast device wouldn’t be able to update? Do you think it might have to do with the WiFi network? We have 5G Broadband.
Thanks for following up Jennifer.
After trying too many solutions not working I have got a Apple TV device instead. It worked straight away and no network or browser issues. I’ll reopen a ticket if I get motivated to try and work out what’s wrong with the Chromecast - but maybe it’s just not compatible with my setup.