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Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 26053 Views
  • 0 replies
  • 11 kudos

Chromecast found. it needs to be activated before setup.

I used to be connected to a different wifi, and I enjoyed my Chromecast a lot.Then, I had to move, so I'm trying to re-connect.I'm getting the message, "Chromecast found. it needs to be activated before setup."It suggests I use a different phone, but...

Up2Parr by • Community Member
  • 1867 Views
  • 10 replies
  • 1 kudos

Will not connect to google account

Hi all I am getting error message on both google home app on phone and TV when trying to sign in with my google email address when prompted. I'm signing in with finger print and also tried pin as that is the only options it is giving me. both failed....

Mylilly by • Community Member
  • 701 Views
  • 3 replies
  • 0 kudos

Chromecast set up

Why cant i get i to google home? A small screen pops up says so something bout administrator? Ive never seen this b4. I cant get into the home app

GemStar77 by • Community Member
  • 626 Views
  • 3 replies
  • 0 kudos

Chromecast Google TV fails to connect after factory reset

I am having issues casting from Android as well as from chrome from various streaming sites after factory reset.I had a issue with a white light blinking on my Google TV remote. I had contacted customer service and they had me do a factory reset.Afte...

Mstar1 by • Community Member
  • 2140 Views
  • 9 replies
  • 0 kudos

Running 2 hours behind

For some reason a few days ago, our chromecast changed area. I live in Melbourne Australia but now it's telling me in in Western Australia. So not only is our shows are running 3 hours after we should have watched our shows. When I go into setting th...

Kazza15 by • Community Member
  • 885 Views
  • 5 replies
  • 0 kudos

Black screen on chromecast

Hello everyone, I just bought a Chromecast with Google tv and set it up on an Asus VP28U monitor.Setting up went smoothly and I even managed to watch some videos for 1h. I switched the monitor off and came back 5min later and now Chromecast shows a b...

Orpha by • Community Member
  • 12950 Views
  • 7 replies
  • 0 kudos

Resolved! How to use Chromecast Guest Mode?

Hello everyone, I have Chromecast with Google TV and want to enable Guest Mode, but I am unable to do so. I researched a few articles on the internet like How to Use Google Chromecast like a ProAll of these state that Guest Mode is not supported by G...

DigitforPC by • Community Member
  • 2390 Views
  • 4 replies
  • 1 kudos

Chromecast connected but no video

Hi I managed to connect a Chromecast 3° gen o my old sharp Aquos tv but it just shows the boot animation and then a black screen,The Chromecast is connected and working and when I try to cast from YouTube or other apps only the audio is workingAny so...

Giuseppe2 by • Community Member
  • 732 Views
  • 3 replies
  • 0 kudos
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