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Chrome cast won’t play Netflix or prime video

Meamachine41
Community Member

The Netflix app won’t work when we try to watch anything it won’t play the video and the error code just says to restart then clear our cache I’ve done everything on there website and nothing has worked, as well as prime video everything we try to watch just loads a black screen and just plays the audio. I’ve done a network check and get 65mps to the chrome cast so I know it’s not a speed issue, anyone have any suggestions?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello Meamachine41,

 

Thanks for reaching out and for doing some steps beforehand — I appreciate it! 

 

A few questions: what type of Chromecast device do you have? Is this only happening on Netflix and Prime video or across all apps? When did the issue start?

 

Try these additional steps:

 

  1. Make sure the Chromecast firmware is updated.
  2. Reboot the Chromecast, mobile device, and router.
  3. Try to cast or play videos from different apps.
  4. Perform a factory reset.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

I want to make sure you're all good — how did the steps go?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Meamachine41,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer