Chrome cast

[Aleeex]

Hi,

This problem has just started & everything has been ok till few days ago.

I use an EliteBook device to cast ChromeCast to my TCL TV. My home app is updated as is my pc's chrome. When i click on the CC tab within the movie to cast it tries to start as the timeline on bottom of TV shows attempt,then suddenly it just stops & leaves a black screen with blue CC icon middle of tv screen.

I have rebooted & restarted everything, all modems, wifi & pc. Still same thing. Would be grateful for any help.

Thank you .

[JenniferV · Accepted solution]

Hi there,

Casting from a phone's Chrome browser isn't supported. This will only work on a PC or laptop. Could you please check the antivirus on the computer? There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider. Also, factory resetting your Chromecast might also help.

If the issue persists, please try to download Chrome Canary and test.

Thanks,

Jennifer

[JenniferV · Accepted solution]

Hey Aleeex,

I'm sorry for the late response. Could you please try to cast from the YouTube or Netflix app downloaded on your phone, and check if you will encounter the same issue? Resetting your Chromecast might help. 

Thnaks,

Jennifer

[Aleeex · Accepted solution]

Hello sorry for the late reply

I decided to use a different pc altogether to do everything that i wanted 

i couldn't find any working solution to the one that failed to cast so i just let it slide

i think I'll try rolling back to windows 10 see if that works

thanks for your assistance though, i really appreciate it 

[Aleeex · Accepted solution]

I rolled back to windows 10 and the casting feature works like a charm now, no more issues

[Jch12]

Hi. Have you tried casting from mobile device or alternate device? If that works, suggests problem is with your PC. 

If not, then Chromecast may be the issue

[Aleeex]

Tried casting using my phone and it failed too so you're probably right

What's the solution for that?

[Jch12]

Try a different HDMI port on the tv or different tv even or different HDMI cable just to exclude those as causes.

I suspect a factory reset of the Chromecast is probably required regardless.

Is this a Chromecast with Google tv?

[Aleeex]

yes it is

[JenniferV]

Hi folks,

I appreciate your help here, Jch12.

Aleeex, how's it going? Have you had a chance to try the suggested steps provided by Jch12? Please try to reinstall the Chrome browser from your PC and check if there are any pending software updates. 

Thanks,

Jennifer

[Aleeex]

i tried all that but nothing works... i guess the problem must be the website

[Aleeex]

i was actually able to successfully cast one episode of the show that i'm watching but the next episode failed to i don't know what the problem could be

[JenniferV]

Hello Aleeex,

Thanks for the update. To confirm, when using your phone, are you casting from the Chrome browser or Chromecast-enabled app? Could you please try casting from Chromecast-enabled app like YouTube or Netflix and check if the same issue persists? If this is only happening in one website, please reach out to the website developer for further help.

Thanks,

Jennifer

[Aleeex]

when casting i'm using chrome browser on both the phone and the pc

i noticed that the issue affects several websites actually but YouTube has no issue with casting

[JenniferV · Accepted solution]

Hi there,

Casting from a phone's Chrome browser isn't supported. This will only work on a PC or laptop. Could you please check the antivirus on the computer? There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider. Also, factory resetting your Chromecast might also help.

If the issue persists, please try to download Chrome Canary and test.

Thanks,

Jennifer

[Aleeex]

can i do a factory reset of chromecast on my tv?

because i just finished casting a movie using chrome from my phone and it had no problems so the issue might be the PC or the tv

[JenniferV · Accepted solution]

Hey Aleeex,

I'm sorry for the late response. Could you please try to cast from the YouTube or Netflix app downloaded on your phone, and check if you will encounter the same issue? Resetting your Chromecast might help. 

Thnaks,

Jennifer

[JenniferV]

Hello there,

It's me again. How's it going? Still need help?

Regards,

Jennifer

[JenniferV]

Hi Aleeex,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Aleeex · Accepted solution]

Hello sorry for the late reply

I decided to use a different pc altogether to do everything that i wanted 

i couldn't find any working solution to the one that failed to cast so i just let it slide

i think I'll try rolling back to windows 10 see if that works

thanks for your assistance though, i really appreciate it 

[JenniferV]

Hey there,

No problem at all. Yes, you may try that and I'll wait for your response.

Thanks,

Jennifer

[Aleeex · Accepted solution]

I rolled back to windows 10 and the casting feature works like a charm now, no more issues

[JenniferV]

Hello Aleeex,

Awesome! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community! In the meantime, do you still have other questions and concerns?

Best,

Jennifer

[Aleeex]

actually i do...i have an issue with my audio

I've connected my pc to a woofer via Bluetooth and the audio playback keeps cutting off

what could the issue be?

[JenniferV · Accepted solution]

Hey there,

You may try to move your Bluetooth speaker closer to the PC. Rebooting your speaker and trying to disconnect then, reconnect it might also help.

Thanks,

Jennifer

[Aleeex]

i did both of those and it worked thanks a lot

[JenniferV]

Hi Aleeex,

Cool! Happy to hear that. Do you still have other questions or do you still need help?

Best,

Jennifer

[Aleeex]

everything is alright now thanks for all the help

[JenniferV]

Hello there,

Got it. Since everything is up and running now, I'll go ahead and lock this thread. If you need help in the future, you know where to find us.

Have a good one!

Cheers,

Jennifer