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Chromecase devices

jwhecker
Community Member

Trying to cast and my phone only sees one of the two devices on my network.  The two devices are on the same network,

 

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there jwhecker,

I am sorry about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know I'd be pretty confused if one device worked fine, and the other didn't. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What are the two models of Chromecast?
  • Which model is having the issue?
  • Are you connected to a 2.4GHz network and a 5GHz network?
  • What is the firmware version of both devices?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from jwhecker, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran