09-11-2021 10:34 PM
I've tried all the recommnded steps. At first use, Chromecast 3 worked, Since then, always no picure, just sounsd and captions. My TV is old - over 10 years. Samsing Smart TV. I think it's best to return the recently bought Chromecast 3 to the seller.
09-12-2021 07:27 AM
Did you unplug the Chromecast, not from the HDMI port but from the power port as well? Have you unplugged the power from your tv?
09-12-2021 05:03 PM
Thank you, Asheherdson. Yes several times - unplugged from power both TV andChromecast. I have put days into this. I now have the Chromcast packed up - ready for posting to the seller. Infact, I bought a Chromecast 3 for my granddaughter in the coutry. It will be interesting tosee if hers works - probably ona newer TV?
09-24-2021 11:09 AM
Hey there,
I'm sorry about my late response, were you able to figure out that Chromecast issue or did you end up returning the device?
I look forward to your response,
Jeran
09-29-2021 06:13 PM
Thanks for this reply. It is good to get an answer - more really, than actually resolving things.
hoping that I could reinstall the online chromecast app. I wrote them a long explanation - got no reply. I concluded that they have put the matter in the permanent ''too hard basket'' - and they found it easiest to just not reply.
09-29-2021 11:11 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
09-29-2021 06:14 PM
Ha Ha
of course the matter is not resolved. I will be following it up in other ways
09-30-2021 09:16 AM
I'm real sorry to hear that, if you would like, you can contact Chromecast support here if you prefer live support. Let me know if you had any questions about that process.
Best regards,
Jeran
10-05-2021 09:46 AM
Hey there,
Did you have any more questions or need any additional help?.
Just checking up,
Jeran
10-06-2021 09:57 AM
Hey there!
We haven't heard back from NoelWauchope, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Ashepherdson!
Best regards,
Jeran