Chromecast 4.0 brak dżwieku 5.1. na Netflix i Prime

[wyssooki]

Witam,

Mam telewizor Samsung UE48J6400awxxh i soundbar Sony HT-RT3 z Dolby Digital podłączony poprzez HDMI ARC,  Kupiłem Chromecast bo nie było już wsparcia dla HBO MAX w moim SMART TV a inne aplikacje zawieszały się czasami. W Netflix i Primevideo z Chromecast brak dziieku 5.1. podczas gdy  ze SMART TV dźwięk 5.1. działa jak trzeba. W HBO MAX poprzez Chromecast dzwięk 5.1. też działa też dobrze,  Coś jest nie tak albo z Chromecast albo z aplikacjami Netflixa i Prime! 

Proszę o pomoc. A najlepiej niech ktoś zrobi aktualizację Chromecast!

[kozatn]

Mam to samo, niestety Google ma to gdzieś, sprawa zgłaszana wielokrotnie 

[Jeran]

Hey there wyssooki,

I apologize about the late response, thank you for your patience! Were you able to fix that 5.1 issue? If not, I'd be happy to help out, as I know this issue can be pretty frustrating. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• Does 5.1 Surround Sound work in most other apps?
• Have you cleared out the cached data on the affected apps? 
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[wyssooki]

Witam,

• When did this issue start happening?

Od początku. Od podłączenia nowego urządzenia.

• What is the firmware version of your Chromecast?

NIe wiem gdzie firmware version znaleźć, ale mam to:

Android TV OS build: QTS1.210311.036.7814738
Security patch level: 5 October 2021
Kernel version: 4.9.180

• Does 5.1 Surround Sound work in most other apps?

Yes, work on HBO MAX, Apple TV.

• Have you cleared out the cached data on the affected apps? 

yes,  it does not work.

• What troubleshooting steps have you already tried?

Usunąłem cached data. Wymieniłem kabel HDMI pomiędzy TV a soundbarem Sony.

Dziękuję za zainteresowanie.

Pozdrawiam.

Artur

[Jeran]

Hey there wyssooki,

I'm sorry about the slow responses on this thread, it's been a little backed up, but the responses should be quicker now. Since you are receiving a 5.1 Surround Sound signal from some apps, and not others, there are probably some settings or miscommunication between the apps. This article from Netflix may help with resolving the 5.1 issue with the Netflix app. For Prime Video, you may have to go to your Prime Video settings, and visit the sounds settings. Under the sound settings in the Prime Video, choose, "Dolby Digital Plus" or “Dolby Digital”.

I hope this is able to resolve this issue, I look forward to your response on this!

Best regards,

Jeran

[JenniferV]

Hi there,

Thanks for the help, Jeran.

wyssooki, hope that helps. Feel free to reach back if you still need assistance.

Thanks,

Jennifer

[JenniferV]

Hi wyssooki,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[wyssooki]

Cześć,

Dziękuję za pomoc. NIestety przyczyną moich problemów jest to, że mój sprzęt (Smart TV i soundbar) nie wszpiera w pełni Dolby Digital Plus.  Dowiedziałem się że.,  mój Telewizor Samsung UE48JU nie wspiera Dolby Digital Plus jeżeli żródłem sygnału jest urządzenie zewnętrzne takie jak Chromecast. Użycie HDMI v2.0 z ARC w moim przypadku nie pomoże. Aplikacje Netflix i Priime obsługujące Dolby Digital Plus zainstalowane na tym samym TV  działają bez zarzutu.  

Pozdrawiam

Artur

[JenniferV]

Hi wyssooki,

Thanks for getting back to us and for sharing that info. In that case, do you still have other questions and concerns about your Chromecast device?

Regards,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[wyssooki]

Dziękuję. NIe potrzebuję już pomocy.

Pozdrawiam

Artur

[JenniferV]

Hello wyssooki, 

Got it and you're welcome. I'll go ahead and lock this thread now. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community. 
 

Best,

Jennifer