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Chromecast 5.1 Sound Problems, Setup

Escalante101
Community Member

Google Chromecast connected to Sony STR-ZA2100ES 7.1 AV Receiver.  My TV is a Sony Bravia 55X850B.  Not all apps playback in surround sound.  I have not attempted Disney+ with Dolby Atmos.  Also have not tried Hulu.  Have sound settings set for Dolby Digital Surround.  I disconnected Netflix and Amazon from Chromecast because sound does not playback in surround sound.  It seems to playback in surround sound for Peacock and ESPN+ - at least there is sound coming through the rear speakers.  From previous threads, it appears this may be a long-standing issue with Chromecast.  My impressions thus far that there are many other people who are experiencing sound issues.  Therefore, it would be appreciated if someone would kindly take the time to explain why this is happening.  I have read threads about various apps having problems, so it would be appreciated if you will take the time to address / remedy these apparently ongoing issues.  This is the second time I have posted on this issues.  This time I decided to add some more technical specifics.  I have tried to find answers online, and so far, there seem to be conflicting commentaries - some blaming Chromecast, some blaming specific apps - Netflix, Amazon Prime, Disney+, etc.  Please be kind to your customer base and clear this up. Thank you.

7 REPLIES 7

Jeran
Community Specialist
Community Specialist

Hey there Escalante101,

 

I'm sorry to hear that you're also having these 5.1 audio issues. This is an issue that Google is aware of and the engineering team is trying to get as much data as possible. Would you be able to re-create this issue, then submit feedback to us with logs enabled? You can enter CCT3 Surround Sound into the description field. 

 

Please note that it may take some time for us to find a long term solution for this issue. Thanks for your patience.

 

Best regards,

Jeran

 

 

SpookyMulder
Community Member

I have the same problem. I only have pcm output and no Dolby digital 

Jeran
Community Specialist
Community Specialist

Hey there,

 

Would you be willing to follow the same steps I suggested to Escalante101? 

 

I appreciate it,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

SpookyMulder
Community Member

I did that already 😊

SpookyMulder
Community Member

It could be nice to get this fixed. The Google TV chromecast is not useful with Sonos arc. I only have pcm. 

Jeran
Community Specialist
Community Specialist

For sure, I know I have dealt with the same issue with my own device. We'll provide updates on the status of this issue as soon as we can. In the meantime, since we haven't heard back from OP in a while, I'm going to go ahead and lock this thread up. If you, or anyone, has any more questions or concerns, go ahead and create a new thread.

 

Thank you for your help on this!

 

Best regards,

Jeran