06-25-2022 08:43 PM
07-05-2022 10:54 AM
Hey there chiano91,
Welcome to the Chromecast Community Forum! I know I've seen some users in the past express the same issue where Ambient Mode would not display all of their photos equally. Just out of curiosity, do you have Personal Photo Curation enabled for your albums? If so, you can completely turn off curation for private and shared albums by changing the “Personal photo curation” setting to “Live albums only.” No curation at all is done on your Favorites. That way, the Google algorithm won't try to curate and pick the photos it thinks are the best shot.
Give that a try, and let me know if you have any more issues, I look forward to your response.
Best regards,
Jeran
07-05-2022 11:08 PM
Hi there thanks for your response
I definitely have curation turned off, that is, on live albums only.
From my experience, the setting doesn't make any difference regardless of what it's set to
07-06-2022 08:35 AM
Hey chiano91,
That is interesting, it makes me wonder if the setting isn't registering for some reason. Is your Google Home app up-to-date? If so, try removing the Google Photos album from Chromecast Ambient Mode, and then re-add it back. Here is how to get there:
If that doesn't resolve the issue, make sure the photos you're trying to appear aren't archived or have their face hidden. I look forward to hearing back from you!
Best regards,
Jeran
07-11-2022 01:31 PM
Hey there chiano91,
Did you have any more questions or need any additional help?
Thank you,
Jeran
07-11-2022 01:40 PM
Hi Jeran,
I have tried the above, the photos aren't face hidden or archived.
Eg I have two photos taken on the same day, not of people. Chromecast refuses to show one of the photos, but will only show the other one.
As this is clearly a fault on Google's behalf, and false advertising, I would like google to refund me the CCwGTV.
07-12-2022 08:27 AM
Hey there chiano91,
I'm sorry to hear that the Chromecast has been giving you so much trouble. In this scenario, I'd recommend that you reach out to Chromecast Support. After you get past the initial prompts, you can contact them either via online chat or phone call.
Let me know if you had any other questions or concerns.
Best regards,
Jeran
07-15-2022 09:12 AM
Hey chiano91,
Did you have any more questions or need any additional help?
Thank you,
Jeran
07-18-2022 08:50 AM
Hiya chiano91,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran