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Chromecast Connection Issues

clarame
Community Member

Couldn't connect Google Home to Chromecast after altering some router settings under the instruction of ISP.  Apparently an old Chromecast cannot connect to 5G network!  Issue resolved when I reconfigured the router to show original network along with 5G.  Make sure your device and Chromecast are on the same network. Hope this will save you some time.

6 REPLIES 6

Ra3Ra3
Community Member

How do I reconfigure the router to show original network along with 5G? 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out and sorry for the late response.

 

clarame, glad to hear that this has been sorted out and thanks for sharing the steps that helped you to resolve the issue. We appreciate it.

 

Ra3Ra3, are you also experiencing the same issue? What type of Chromecast device do you have? If you're not familiar with your router settings, I'd suggest you reach out to your Internet service provider to further assist you.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

clarame
Community Member

All good, no more issues, thanks Jeran.

Jeran
Community Specialist
Community Specialist

No problem at all! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

 

Thank you for your help, Jennifer!

 

Best regards,

Jeran