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Chromecast Connection Problem During Setup

diegoaguscova
Community Member

After changing my ISP I can't set up my Chromecast device again. What happens to me is exactly, carbon-copy the very same issues user Miss-sarahsmith highlighted in her thread: https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-Connection-Problem-During-Setup/m-p/184...

I tried the very same steps she took, both the ones in the opening post, as well as the steps indicated by the specialists, and still have the very same issue.

For what it's worth, the Chromecast is within 3-4 feet of my modem, and my Android device is a Samsung S20FE. 

If it helps, this same device with the same chromecast were working just fine before.

Thanks

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there diegoaguscova,

I'm really sorry to hear you've had so many issues while setting up your Chromecast! It sounds like this process has been rough, so I'd be happy to help. Another thing we can look at this the Samsung's settings. Many Samsung devices have an advanced Wi-Fi setting called Network Switching or Adaptive Wi-Fi. Go ahead and disable that setting, and see if that lets you set up the Chromecast.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Thanks for answering. However I don't have those options in my phone. I was ultimately able to configure my Chromecast using someone else's iPhone.

One would think a Google-owned OS should communicate much better with a Google-developed product, but seems not. Appaling from Google.

Jeran
Community Specialist
Community Specialist

Hey there diegoaguscova,

I'n really sorry to hear that your Chromecast gave you such a headache. If you'd like, you can submit feedback via the Google Home app to let Google know about your experience. Regardless, if you had any other questions, I'd be happy to address them.

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey diegoaguscova,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran