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Chromecast Gen 1 won't

Pemscs
Community Member

My chrome Gen 1 doesn't get recognized on my smart tv

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Pemscs,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as it can be difficult figuring out where the problem is. Let me just ask you some questions about what's happening:
 

  • When did this issue start happening?
  • What model of TV are you using?
  • What color is the LED light on the Chromecast?
  • Are you getting any error messages? What do they say?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Pemscs, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran