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Chromecast Gen1 unable to connect through Google Home App

JonBakken
Community Member

Hi! 🙂
Have run inn to the following issue; have connected my chromecast after a few months disconnected. Have rearranged my home network, so SSID is changed. Factory reset the device, the LED flashes white, connected my iphone to the chormecast#### network, the app searches and seems to dtect the device, but is unable to connect; "Could not connect. Make sure lokal network access is activated in the phones settings, and try again."

I have resett both the chromecast AND reinstalled the app a couple of times, but get the same response every time... so... could there be an issue with updated app/old chromecast?... I have tried all and every suggestion I have found so far, both in this community and elsewhere, but no luck so far... all and any help will be greatly appreciated! 🙂
Regards, JonB, Norway

Jon Torstein Bakken
7 REPLIES 7

jazzy2b2003
Community Member

I'm having the same issue except I hadn't changed anything or turned it off, it just stopped connecting and now can't find network. Very frustrating

JenniferV
Community Specialist
Community Specialist

Hi folks,

Thanks for reaching out and for doing some steps beforehand — it's a big help!

To cover all the bases, could you please try to use a different supported mobile phone, then reboot your Chromecast and Wi-Fi router? Plugging it on a different HDMI port on your TV or connecting it to a mobile hotspot to isolate the issue might also help.

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

How's it going with your Chromecast? Do you still need help?

Thanks,

Jennifer

Hi!

Did try those tips, no luck thus far, it seems to detect the chromecast, but does not connect... :'-( ...

Jon Torstein Bakken

JenniferV
Community Specialist
Community Specialist

Hey JonBakken,

Thanks for getting back to us. Could you try to plug in the Chromecast into a different TV screen if one is available?

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

It's me again. I want to make sure you're all good — how did the step go?

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello JonBakken and jazzy2b2003,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer