11-22-2022 12:04 PM
Hi! 🙂
Have run inn to the following issue; have connected my chromecast after a few months disconnected. Have rearranged my home network, so SSID is changed. Factory reset the device, the LED flashes white, connected my iphone to the chormecast#### network, the app searches and seems to dtect the device, but is unable to connect; "Could not connect. Make sure lokal network access is activated in the phones settings, and try again."
I have resett both the chromecast AND reinstalled the app a couple of times, but get the same response every time... so... could there be an issue with updated app/old chromecast?... I have tried all and every suggestion I have found so far, both in this community and elsewhere, but no luck so far... all and any help will be greatly appreciated! 🙂
Regards, JonB, Norway
11-24-2022 09:24 AM
I'm having the same issue except I hadn't changed anything or turned it off, it just stopped connecting and now can't find network. Very frustrating
11-27-2022 03:21 PM
Hi folks,
Thanks for reaching out and for doing some steps beforehand — it's a big help!
To cover all the bases, could you please try to use a different supported mobile phone, then reboot your Chromecast and Wi-Fi router? Plugging it on a different HDMI port on your TV or connecting it to a mobile hotspot to isolate the issue might also help.
Regards,
Jennifer
11-30-2022 03:34 PM
Hello there,
How's it going with your Chromecast? Do you still need help?
Thanks,
Jennifer
12-01-2022 09:29 AM
Hi!
Did try those tips, no luck thus far, it seems to detect the chromecast, but does not connect... :'-( ...
12-01-2022 12:55 PM
Hey JonBakken,
Thanks for getting back to us. Could you try to plug in the Chromecast into a different TV screen if one is available?
Regards,
Jennifer
12-04-2022 03:21 PM
Hi there,
It's me again. I want to make sure you're all good — how did the step go?
Thanks,
Jennifer
12-05-2022 03:34 PM
Hello JonBakken and jazzy2b2003,
I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer