Chromecast Generation 1 cannot connect to new WiFi

[Yashoo]

I do not have the previous EE WiFi and want to connect to new Sky Wi-Fi router.

[JenniferV]

Hello Yashoo,

Thanks for reaching out. Chromecast devices can only remember one Wi-Fi network at a time. If you change your Wi-Fi network and your device isn't currently connected to a Wi-Fi network, perform a factory reset and set up your Chromecast on the new network. You may check this support website article to learn more.

Regards,

Jennifer

[JenniferV]

Hey there,

I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Yashoo,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Yashoo]

Hi Jennifer,

I cannot seem to recall/find what it is you told me to do.  Where do I find it please?

[JenniferV]

Hello there,

You can follow the steps on how to factory reset your device in this support website article.

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, JenniferV!

Hey there Yashoo,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Jennifer and Jeran.

Thanks,

Archie