06-14-2023 09:43 AM
Hi,
I bought a chromecast 4 months ago and it worked fine. However' suddenly it won't connect to any tv and keeps blinking white and not showing anything on the screen (no signal). I tried to add the device on google home but I cannot find it. I tried factory resetting but still having the same isse.
Appreciate your assistance.
06-17-2023 07:08 AM
Hi mesiry_4
Thanks for reaching out, what Chromecast device are we working on? Give the steps below a try and let me know how it goes:
Regards,
Juni
06-20-2023 10:14 AM
Hi there,
I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
06-21-2023 10:25 AM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Best,
Juni
06-22-2023 04:07 AM
Unfortunately It didn't work. Also, please note that it was previously connected to a different Wifi network.
06-22-2023 06:06 PM
Hi mesiry_4,
Thanks for trying the steps. We need to isolate it now by testing it on a different TV. Let us know how it goes.
Regards,
Kimy
06-27-2023 01:54 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
06-27-2023 01:56 PM
Chromecast works on specific hdmi ports on specific TVs, Also, it takes a lot of time for the TV to display chromecast menu
07-04-2023 12:35 PM - edited 07-04-2023 12:44 PM
Hi mesiry_4,
Got it. If this was connected to a different network before the issue started, there is a possibility that it has something to do with it. Try using another network and observe if it makes a difference.
Best,
Juni
07-07-2023 02:43 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
07-09-2023 03:01 PM
Hey mesiry_4,
We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi