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Chromecast No signal blinking white

mesiry_4
Community Member

Hi,

I bought a chromecast 4 months ago and it worked fine. However' suddenly it won't connect to any tv and keeps blinking white and not showing anything on the screen (no signal). I tried to add the device on google home but I cannot find it. I tried factory resetting but still having the same isse. 

Appreciate your assistance.

10 REPLIES 10

Juni
Community Specialist
Community Specialist

Hi mesiry_4

 

Thanks for reaching out, what Chromecast device are we working on? Give the steps below a try and let me know how it goes:

 

  1. Plug in your Chromecast into a different HDMI port on your TV.
  2. Reboot your TV and Wi-Fi router.
  3. Reset your Chromecast.

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni

mesiry_4
Community Member

Unfortunately It didn't work. Also, please note that it was previously connected to a different Wifi network.

Kimy
Community Specialist
Community Specialist

Hi mesiry_4,

 

Thanks for trying the steps. We need to isolate it now by testing it on a different TV. Let us know how it goes.

 

Regards,
Kimy

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

mesiry_4
Community Member

Chromecast works on specific hdmi ports on specific TVs, Also, it takes a lot of time for the TV to display chromecast menu

Juni
Community Specialist
Community Specialist

Hi mesiry_4,

 

Got it. If this was connected to a different network before the issue started, there is a possibility that it has something to do with it. Try using another network and observe if it makes a difference.

 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Muddi
Community Specialist
Community Specialist

Hey mesiry_4,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi