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Chromecast Remote defective, can't find any way to start warranty process!!!

josh0330
Community Member

‎12-01-2023 07:20 AM

The "select" and right directional buttons on my Chromecast remote have stopped working. I've tried all morning to start the warranty process and even when I get the link to the warranty checker it can't find my device. I've only had the Chromecast for 10 months. 

This is ridiculous, why can't I just send them a receipt with a date stamp and get a new remote?????? They want to make it as hard as possible so you'll just give up. 

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1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

‎12-02-2023 04:17 AM

If the warranty checker tool isn't working for you, here is how to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.
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