02-06-2023 02:40 PM
So, having little ones, our chromecast gets used for all sorts and has always been fantastic - that is until 3 days ago. I had friends over to watch a football match so wanted to use the chromecast to show the game through an official app.
On tuning to the correct HDMI channel, all I saw was the G logo - nothing else, it never progressed past that. I tried resetting the device, changing the power adapter, reset the router - all did nothing. I also looked up how to factory reset, but after power, as soon as the light goes from amber at start to white, the light would never change state again. I held the button down for varying lengths to see if I was just being too quick, but after a few minutes realised that the duration was not the issue.
Is there anything else that I can do to get the chromecast working again?
02-07-2023 06:28 AM
Bumping your thread too as there still has not been any response from Google.
02-07-2023 09:43 AM
This just happened to me as well. I filled out a form from an old thread and have gotten no response yet.
02-09-2023 01:12 AM
I've just submitted a new form: https://support.google.com/chromecast/gethelp hoping to get help with this - but so far I've heard nothing
02-09-2023 08:15 AM
Ended up contacting google directly through a chat instead of waiting for them to reach out. Was able to chat with someone on Tuesday who escalated the issue but didn't hear back. I reached out again today and started the process for a replacement. Hoping all goes well with that and I get a working Chromecast again soon.
02-10-2023 03:34 PM
Any updates? I've tried going through support and it has been a complete dead end. This has been the most poorly executed consumer electronics support process I've ever experienced. We're lucky we had a spare Roku lying around, but I can't imagine if something goes wrong with my Pixel 7.
02-10-2023 07:06 PM
No updates yet. Responded to the email with the requested info like serial number and stuff and have yet to hear anything back. Was supposed to get a other email with a label to send my current one back and haven't gotten that yet either.
03-09-2023 09:59 AM
Hey there everyone,
I'm just checking up on this thread; was everyone able to get into contact with Chromecast Support regarding this G logo issue? If not, let me know, and I'll provide the form to create a case and have them reach out to you. I look forward to your responses, and if you have any other questions or concerns for me, please let me know.
Best regards,
Jeran
03-10-2023 07:26 AM
Yes, eventually got through. Thanks for your assistance. Pretty awful customer experience all around, but got a replacement a few weeks after reaching out.
03-13-2023 11:05 AM
Hey there Mrbojangles33,
I'm really sorry to hear that your experience was awful! I'll pass this along to make sure the process is smoother in the future. Regardless, I'm glad to hear you were able to replace the device. Just let me know if the new device is working properly, or if you have any questions.
Best regards,
Jeran
03-13-2023 11:06 AM
Hey there everyone,
Did anyone have any more questions that I can address?
Thank you,
Jeran
03-14-2023 11:45 AM
Hey everyone,
Does anyone have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran