Google Nest Community

Yes, eventually got through. Thanks for your assistance. Pretty awful customer experience all around, but got a replacement a few weeks after reaching out.

Any updates? I've tried going through support and it has been a complete dead end. This has been the most poorly executed consumer electronics support process I've ever experienced. We're lucky we had a spare Roku lying around, but I can't imagine if...

This just happened to me as well. I filled out a form from an old thread and have gotten no response yet.